Quality
What defines the Gurkha way?
Since 2006 and for more than twenty years, Kent Gurkha have sought to produce better results than the rest.
Pride and dedication are at the heart of what we do, but attitude is just a part of what makes up our approach to cleaning.
We have worked hard to introduce systems that support the good work we do with a full understanding of the right way to do things. We have gained certifications in various areas of management, such as quality and health and safety, including ISO 9001 and ISO 45001 accreditation.
This systems-based approach allows us to run each contract and the overall business effectively. Our excellent staff understand the exact requirements of each contract, and our management teams are able to monitor and audit the on-site performance to ensure we deliver to our high standards.
Our head office procedures manage everything from environmental impacts to training programmes. Individual sites are subject to spot-checks and regular audits to ensure that our cleaning matches expectations.
The use of bespoke Key Performance Indicators (KPIs) complements these processes and procedures, providing meaningful performance measures tailored to the specific requirements of each contract. Through regular audits, inspections, performance reporting and client reviews, we are able to demonstrate measurable results, maintain accountability and drive continuous improvement across every contract.
And all the while, data is captured and recorded in our computerised systems to be able to report and record each action and client interaction.
